Human Resource

Human Resource

Position Available For: Business Manager

Pathfinders Healthcare Pvt. Ltd.  is looking for experienced Business/Sales managers for managing their Patient Care Centers

suitable candidate should be a Graduate with at least 5 years of experience in the field of Pathology/Pharmacy. He should have a past experience of managing team of Phlebotomist, MR and Home Collection Executives

Being an experienced Sales manager and having Strong Customer management skill is an essential requirement.

Job Description

The position requires managing the Patient Care Center (PCC). Each centre will have a team of Phlebotomist, MR and Home Collection executives. The PCC operates as an independent unit supported by a Central Management team. The key responsibility of the Business Manager will be as follows:

  • Responsible for day to day management of the Patient Care Centre (PCC) and operates as the Center Manager.
  • Manage and mentor the PCC staff and the Home Collection Executives by being the point of escalation for any issues/concerns for the PCC
  • Responsible for revenue targets for the PCC
  • Quality Control and analyzing customer feedback for continuous improvement.
  • Manage the Help desk function for the Customer, MR and the Home Collection Executives.
  • Driving various customer initiatives like Health Camps through the MR and Home Collection Executives thereby contributing to the company´s growth.
  • Ensure timely Home sample collection through the Home Collection Executives and orderly submission of the samples to the Centralized Labs.
  • Ensuring timely delivery of reports to the customer.

The positions are open for DELHI ,NOIDA,GURGAON, Indirapuram and Ghaziabad centers. Salary as per the Industry Standard and will not be a constraint for a suitable candidate.

Position Available For: Home Collection Executives

Pathfinders Healthcare Pvt. Ltd. is looking for Phlebotomist/lab technicians for being part of their Patient Care Centers (PCC) located at DELHI ,NOIDA, Indirapuram and Ghaziabad

Pathfinders Healthcare Pvt. Ltd. & Dignostic Center is looking for Phlebotomist/lab technicians for being part of their Patient Care Centers (PCC) located at NOIDA, Indirapuram and Ghaziabad

Having experience of sample collection along with Good Communication and Customer management skills are essential for the role.

Job Description

The role requires collecting samples from home and timely submission at Niramaya’s Collection Center. The key responsibility of the Home Collection Executive will be as follows:

  • Responsible for timely collection of the sample from Customer’s premises in a structured and orderly manner
  • Timely submission of the collected sample at the Collection Centers along with the completed documentation
  • Ensuring positive customer feedback on the home collection experience
  • Cash Collection from the customer
  • Educating and selling Health packages to the potential customer thereby contributing to the company’s growth
  • Educating and selling Health packages to the potential customer thereby contributing to the company’s growth

The positions are open for NOIDA, Indirapuram and Ghaziabad centers. Salary as per the Industry Standard and will not be a constraint for a suitable candidate.

 

 

Position Available For: Help Desk Executives

Pathfinders Healthcare Pvt. Ltd. is looking for Help Desk executivesto be part of their organization in NCR

A suitable candidate should be a Graduate with at least 2 years of experience working in a call centre/customer service environment. Having an experience of working in Medical field will be an added advantage.

Good Communication and Customer handling skills are essential for the role.

Job Description

The role requires working as the Help Desk executives at NOIDA office as well as their Patient Care Centers (PCC) in Indirapuram and Ghaziabad area. The key responsibility of the Help Desk Executive will be as follows:

  • Responsible for attending calls from Customer, MRs & Home Collection Executives. The calls can be related to booking home sample collection, enquiring about report status, seeking clarification about different health packages and so on.
  • First point of escalation for the Customer and internal team.
  • Assigning home collection executive for home sample pick up and confirming timely pick up and ensuring submission of samples at the designated PCC.
  • Collecting the samples along with the completed documentation from the Home Collection Executives at the PCC
  • Cash collections from the Home Collection Executives.
  • Internal tracking and uploading of the sample reports
  • Ensuring delivery of the report to the customer

The positions are open for NOIDA, Indirapuram and Ghaziabad centers. Salary as per the Industry Standard and will not be a constraint for a suitable candidate.